Returns

FREE Returns and Exchanges

If you are not 100% satisfied with your purchase, you can return your order to our warehouse for a full refund or receive another item of your choice of equal or lesser value. This exchange item will be shipped to you free of charge!

Requests for a refund or exchange must be made within 30 days of receiving your order. Returned items must be unworn and unwashed, in the condition you received them. 

Shipping costs for returns must be covered by the customer. 

If you have any questions or concerns, we'd love to hear them! Email us at support@carmenjewel.com